--- title: "Managing 8x8 PartnerXchange Users" slug: "managing-8x8-partnerxchange-users" updated: 2026-05-17T17:27:54Z published: 2026-05-21T21:28:15Z canonical: "help.8x8.com/managing-8x8-partnerxchange-users" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing 8x8 PartnerXchange Users ## Objective Managing PartnerXchange users. ## Applies To - Partners - PartnerXchange ## Procedure 1. Log in to PartnerXchange as an admin. 2. Navigate to the dropdown menu under your name on the Home Page (top right hand corner). 3. Select My Account. ![clipboard_e99117487fd8ad405e2ca7a387088594b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4887?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) 4. On the account detail page, select **Add Contact**. ![clipboard_e816ae8e1f1d8cbc6f478d3b21e9fc68d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4883?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) ### New PartnerXchange User Submission Form Fill out the *New Partner Contact* form and select **Submit**. - The email domain can be selected from the dropdown of email domains already available for the partner account. If your required email domain is not listed, please contact Channel Operations. - Fields marked with an asterisk are mandatory. - Ensure you check whether the field is checked or not for creating a partner user. If the box is checked, you will only create a contact on your account. The contact will not have access to PartnerXchange. - If you untick the box to create a new Partner user, the user will receive an email inviting them to set a password. This is sent to the email address provided in the form. ![clipboard_e87495e9b525081b06004b4c62911d25c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4884?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) ### Creating a PartnerXchange User From a Contact If a contact already exists on your 8x8 partner account, admins can grant them access to PartnerXchange as a user. 1. In the dropdown list under your name on the Home Page, select **My Account**. 2. At the bottom of the Account Detail page you will find a Contacts List. ![clipboard_e247ff8d4f593c4d49564ba6cb9e264e2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4889?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) 3. Select the contact's name to open the contact page. 4. Select **Enable Partner User**. 5. The contact will be enabled as a user in PartnerXchange and an email will be sent with their login credentials. ![clipboard_eeeb3d169fedf01aca5c36a489a8bd42f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4885?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) ### Creating Admin Users Admins can make other users Admins using the Manage Users functionality. 1. In the dropdown list under your name on the Home Page, select **Manage Users**. 2. Existing admin users are indicated with a tick in the column is Partner Admin. This field is not editable. 3. Find the user and click the arrow at the far right of their name. 4. Select **Edit Member**. ![clipboard_ecb139b4ca9178d5dd8937b9e69da2229.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4888?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) 5. In the Edit User window change the user Profile from User to Admin. ![clipboard_ea80433bdd230b8a6c7a6068a786d8a0e.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4891?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) ### Managing Order and Quote Capabilities Admins can determine whether a user may create quotes or place orders. 1. In the dropdown list under your name on the Home Page, select **Manage Users**. 2. Find the user and click the arrow at the far right of their name. 3. Select the Edit Member option. 4. In the Edit User window tick the applicable box. > [!NOTE] > Note: > > Only one box should be ticked. ![clipboard_e969a83ac6c8b48f79dd77c39a3458e66.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4882?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) ### Password Reset Portal users can use the Forgot Password option. You will need to know your username. This is usually your email with the suffix .8x8. ![clipboard_e453f0a42897cad3ed74a682662c55ff1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4890?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D)If you do not receive a password reset email, you may not be entering a valid username. Admin users can issue a password reset. ![clipboard_e8789420f41f37ba1249e9c7f15686a5c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4886?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) If these options do not succeed, contact 8x8 Channel Operations for further assistance.