---
title: "Managing Call Recording Storage Policy in 8x8 Admin Console"
slug: "managing-call-recording-storage-policy-in-8x8-admin-console"
updated: 2026-06-30T08:15:57Z
published: 2026-06-30T08:15:57Z
canonical: "help.8x8.com/managing-call-recording-storage-policy-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Call Recording Storage Policy in 8x8 Admin Console

## Objective

Users with the unified storage policy can manage their call recording policy in Admin Console.

> [!CAUTION]
> Caution
> 
> The policy assigned to the user at the time the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next recording after the changes are made. After cold storage is assigned, it will begin on the next call after the new policy is applied. Any calls previously will not be included in the cold storage, just calls moving forward.

> [!CAUTION]
> Caution
> 
> *Storage licenses will not be assigned automatically for 8x8 Work and will remain inactive unless users configure their storage policies. In such cases, the recorded data will be retained for the default 30-day duration in Hot Storage. After this 30-day period concludes, the data will be deleted.*

## Applies To

- Admin Console
- Call Recording Storage

## Procedure

### Assign a policy

1. Log in to **Admin Console**.
2. Click **Storage Policy**.
3. Locate the storage policy row you want to edit, click Manage All Users (for 8x8 Work) or Manage All Tenants (for 8x8 Contact Center). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10678(1))
4. Select the license you want to edit.
5. Select the users you want to edit
6. Click **Edit Storage Period**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10677(1))
7. Select the number of days needed for hot/cold storage. ![clipboard_ea3dec97ba6f6aff17176c6268cda654b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10679(1))
8. Click **Save**.

A user can only hold one Meetings policy, Contact Center policy, and Call Recordings policy at one time.

[Creating Credit Refund or Debit Cases](https://embed.app.guidde.com/playbooks/nczJUBanuxsrNQgB3gfYec?mode=videoOnly)

> [!CAUTION]
> Caution
> 
> *As per the storage policies that have been purchased and configured, the retained data will remain accessible for the duration of the customer's active subscription with 8x8.*