---
title: "Managing Contact Numbers in 8x8 Support Portal"
slug: "managing-contact-numbers-in-8x8-support-portal"
updated: 2026-08-13T11:39:07Z
published: 2026-08-13T11:39:07Z
canonical: "help.8x8.com/managing-contact-numbers-in-8x8-support-portal"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Contact Numbers in 8x8 Support Portal

## **Objective**

Set or manage your 8×8 Support contact numbers in the 8×8 Support Portal. These contact numbers will be used to verify your account via our IVR when you call into our support line.

## **Applies To**

- My 8x8 Support Portal
- X Series and Editions
- 8x8 Account Security Policy

## **Procedure**

### **Set your Contact Numbers**

1. Log in to your [8x8 Application panel](https://apps.8x8.com/).
2. Select **My 8x8**.
3. In the upper right corner, mouse over your username and select **My Profile**.
4. Select **Edit Profile** on the left-hand side of the page.
5. Enter a phone number in the **Primary Phone Number** field. Please enter the full number, including the country code.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Support Portal Profile.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A57Z&se=2026-11-03T23%3A40%3A57Z&sr=c&sp=r&sig=tamIcpxUNuOHKJsa6vAoH4hvBJkXst1bKgt%2FTKpYZPE%3D)
6. Select **Save** to confirm these changes.

Interactive Voice Response is a technology that automates interactions with phone callers.