---
title: "Manually Provision a Poly Edge E Series Phone"
slug: "manually-provision-a-poly-edge-e-series-phone"
updated: 2026-05-21T18:41:43Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/manually-provision-a-poly-edge-e-series-phone"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Provision a Poly Edge E Series Phone

## \Objective

Manually provision a Poly Edge series phone.

## Applies To

- Poly Edge E100
- Poly Edge E220
- Poly Edge E300
- Poly Edge E320
- Poly Edge E350
- Poly Edge E400
- Poly Edge E450
- Poly Edge E500
- Poly Edge E550

## Procedure

While provisioning of these phones can be done from the phone's physical interface, it's much easier to perform these steps from the phone's web browser user interface (GUI).

> [!NOTE]
> **Note:**
> 
> If you need to reset your Poly Edge phone to its factory default settings, follow the steps in the [**Restore Factory Default Settings**](/support/docs/manually-provision-a-poly-edge-e-series-phone#restore-factory-default-settings) section first, and then provision your phone.

### Provisioning on the Physical Phone

1. Click the **Home** keyon the phone.
2. Navigate to **Settings** > **Advanced**
3. Enter the **Admin Password**.
4. Click **Administration Settings > Network Configuration**
5. **Change Server Type to HTTPS and click Ok.**
6. Select **Provisioning Server**.
7. Change the **ProvisioningServerAddress** to **pccfg.8x8.com/polycomuc/**
8. Exit **ProvisioningServerMenu**.
9. Select the **SNTPAddress**.
10. Enter **pool.ntp.org** and click **OK**.
11. Select **Exit**, then select **Save Config**.
12. Click Back to **Settings > Basic > Reboot Phone** and click **ok.**
13. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone. See [Activate Your Desk Phones in 8x8 Admin Console](/support/docs/activate-your-desk-phones-in-8x8-admin-console).

### Provisioning through the Web GUI

First, you'll need to obtain the local (internal network) IP address of your phone:

1. Connect the phone to your local network and power it up.
2. Click the **Home Button** on the phone.
3. Navigate to **Settings** > **Status** > **System Information**.
4. Locate and take note of the **IP Address**. You will need this IP address to configure the 8x8 Provisioning Server.

Next, you'll configure your provisioning parameters:

1. In your computer's web browser (on the same local network as your phone), enter the following line into the browser Address bar, using the IP address of the phone:
  - https://[IP ADDRESS]
  - **Example**: https://192.168.0.10
2. In the **Poly Web Configuration Utility** login page, select **Login As**: **Admin**.
3. Enter the Admin password you have set for the device, and click **Submit**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12835)
4. In the **Settings** menu, click **Provisioning Server**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12833)
5. Click the **+** to expand the **Provisioning Server** section.
6. Set **Server Type** to **HTTPS**.
7. In **Server Address**, type or paste the following URL exactly as it is shown, below:
  - pccfg.8x8.com/polycomuc/
8. Click **Save**, then click **Yes** to confirm your changes in the popup prompt. The phone should automatically reboot.

> [!WARNING]
> ***IMPORTANT:***
> 
> *Your phone may reboot several more times over the next few minutes. If it does this, then your firmware is being updated, and you should not unplug or reboot the phone until it has stopped rebooting for a few minutes.*

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12834) Once the phone has restarted, you should see a button marked as **Inactive** at the lower left of the phone's display. To make the phone functional on your 8x8 service, you'll need to activate it. To do this, perform one of the following:

- Press the **Inactive** button on the phone's display, and when prompted, enter the activation code provided in the phone user's 8x8 user profile in **8x8 Admin Console**. The phone will restart automatically and should come back online momentarily with the phone's extension buttons displayed.
- Or in **8x8 Admin Console**:
  1. Find and edit the phone user's 8x8 user profile to which the phone will be assigned (this profile is required, even if the device is to be used as a conference room phone).
  2. Scroll down and click on **Voice Basic Settings** to expand that section.
  3. In **Activate Device by**, click **Input MAC address** and enter the device's 12-character MAC address. The MAC address can be found on a sticker on the underside of the phone, may contain letters and numbers, and is not case-sensitive in Admin Console.
  4. Reboot the phone.

> [!WARNING]
> ***IMPORTANT:***
> 
> *When the phone comes back online, the message* ***Software update in progress*** *may appear at the top of the screen, and the* ***Inactive*** *button will appear again. Your phone may remain non-active for 5-10 minutes, and then reboot several times over the next few minutes.If it does this, then your phone's firmware is being updated, and* ***you should not unplug or reboot the phone*** *until it has stopped rebooting for a few minutes.*

You'll see buttons on the phone's display screen with the extension number and name (or partial 8x8 user ID) of the assigned user. At this point, the phone can be used normally.

## Restore Factory Default Settings

If needed, you can reset the Poly Edge phone to its factory default settings either on the physical phone or through the Web GUI:

### Factory Reset On The Physical Phone

1. On the phone, press the **Home** key.
2. Select the **Settings** option.
3. Select the **Advanced** option.
4. Enter the admin password for the device and click **Enter**.
5. Select **Administration Settings**.
6. Select **Restore to Defaults**.
7. Select **Reset to Factory.**
8. On restart, you will be prompted to **Set a new Admin Password as detailed in the Phone Setup After Factory Reset Section**.

From this point, you can perform the [provisioning steps documented above](/support/docs/manually-provision-a-poly-edge-e-series-phone#provisioning-steps-documented-above).

### Factory Reset Through The Web GUI

1. In the **Poly Web Configuration Utility** login page, select **Login As**: **Admin**.
2. Enter the Admin password you have set for the device, and click **Submit**.
3. In the **Utilities** menu, click **Phone backup & Restore**.
4. Expand **Global Settings** and click the **Restore** Button.
5. Click **Yes** to restore to Factory Default.
6. On restart, you will be prompted to **Set a new Admin Password as detailed in the Phone Setup After Factory Reset Section**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12832)

### Phone Setup After Factory Reset

1. When the phone restarts, choose **English (Internal)** on the **Language** screen and press **Next**.
2. **Accept** The Poly License Agreement.
3. Set up a new password (it can be something simple like '123', but CANNOT be '456') and press **Enter**.
4. Select the time zone (you can just leave it at 'GMT 0' as the time will be set upon activation) and press **Ok**.
5. Now you can log into the phone again using the new password that was set up.