---
title: "Maximum Concurrent Log Ins Reached Message"
slug: "maximum-concurrent-log-ins-reached-message"
updated: 2026-05-11T09:24:13Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/maximum-concurrent-log-ins-reached-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maximum Concurrent Log Ins Reached Message

## Symptom

An agent tries to log in and gets the message: "*Maximum concurrent log ins reached.*"

## Applies To

- Agent Workspace

## Resolution

Have any agents, that are not working, log out of Agent Workspace.

## Cause

The number of agents already logged in has reached the number of *Concurrent Seats* for 8x8 Contact Center account.

## Additional Information

You can force agents to log out. See [How to Force Log Out an Agent](/support/docs/how-to-force-log-out-an-agent).

To get additional *Concurrent Seats* contact your 8x8 Sales representative. If you do not know your sales representative, call the main 8x8 Sales team on 866-879-8647.