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MFA 'Do Not Prompt Me Again For 90 Days' Is Not Working in 8x8 Work For Mobile (iOS)

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Symptom

When a user signs in to 8x8 Work For Mobile on iOS and selects the Don't prompt me again on this device for the next 90 days checkbox, they are still prompted for MFA (multi-factor authentication) for every login. 

Applies To

  • Multi-Factor Authentication

  • 8x8 Work for Mobile

  • iOS  

Resolution

This behavior is expected due to limitations in the iOS mobile client.  Specifically, iOS does not support cookie persistence, which impacts features such as the Don't prompt me again on this device for the next 90 days checkbox.