---
title: "Microphone or Video Not Working in 8x8 Work for Desktop After Update"
slug: "microphone-or-video-not-working-in-8x8-work-for-desktop-after-update"
updated: 2026-05-15T18:34:19Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/microphone-or-video-not-working-in-8x8-work-for-desktop-after-update"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microphone or Video Not Working in 8x8 Work for Desktop After Update

## Symptom

The microphone, video, or both are no longer working and cannot be selected in settings after updating 8x8 Work for Desktop.

## Applies To

- 8x8 Work for Desktop

## Resolution

The solution below is for Kaspersky antivirus. Other antivirus software requires similar steps to allow audio streams.

1. Open **Kaspersky**.
2. Select **More Tools**.
3. Select **Application Control** > **Manage applications**.
4. In the list, select **8x8 Work**.
5. Double-click the application.
6. Navigate to *Rights*.
7. Select **Operating system modification** > **Suspicious modifications in the operating system** → **Access sound recording devices**.
8. In the **Action** column, click the icon and select one of the menu items:
  - To allow the application to receive the audio stream, select **Allow**.
  - To deny the application access to the audio stream, select **Block**.
9. To receive notifications about instances of applications being allowed or denied access to the audio stream, in the **Action** column, click the icon and select **Log events**.
10. Select **Save**.

## Cause

Updating 8x8 Work for Desktop can sometimes cause antivirus security software to identify this as a new application and restrict access to hardware including microphone, camera, or both.