Objective
This guide explains migrating from Webchat v1 to v2, highlights feature differences and outlines the timeline for v1 depreciation. See our latest release notes for information on v2 of webchat.
Applies To
8x8 Contact Center
Webchat
How to migrate
To migrate from web chat v1 to v2, you follow these steps:
Log into your 8x8 platform.
On the 8x8 Application Panel, click the Configuration Manager for Contact Center tile.
Click Scripts on the navigation menu.
Click the Chat tab.
Double-click in the row of the desired chat script.
Go to the Code tab.
Select the desired channel from the channel list.
After selecting the option to generate the code, it can be provided to the website team for integration into the website.
For more information, please refer to the feature comparison table below. Use a test site to test the script before submitting it to the web team.
Paste the script on the left side and run the web chat.
Feature comparison v1 to v2
Feature | v1 | v2 |
|---|---|---|
Webchat design | CSS only is supported in v1 | Theming is now available for most parts of the webchat; see the documentation here.
|
Agent avatar | Not supported | Fully supported |
WCAG 2.2aa | Not supported | Fully supported and a VPAT is available if required |
Embedding chat | Available | Available |
Webchat API | V1 of API | The modernized version for v2 is available here. This will allow features such as triggering the chat window and passing customer information |
Mobile Optimization | Not supported | Available |
Quick replies | Available | Available but also with theming capabilities |
Keep session | Available | Available |
Chat as a pop-out | Available | Not supported; using the keep session is recommended. |
Co-browse | Available | Supported and is WCAG 2.2aa compliant. |
Timeline for depreciation
Starting now, no new features will be added to v1 of our webchat.
31st March 2025 - After this date, access to generate a v1 script will be removed. While this change will not affect the functionality of existing webchat scripts, any new scripts that need to be generated after this date must be created using v2.
30th June 2025 - Support for version 1 will no longer be provided. Users are advised to migrate to v2 for any queries.