---
title: "Missed Calls on Your Poly, Cisco, or Yealink Phone"
slug: "missed-calls-on-your-poly-cisco-or-yealink-phone"
updated: 2026-05-17T17:27:39Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/missed-calls-on-your-poly-cisco-or-yealink-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Missed Calls on Your Poly, Cisco, or Yealink Phone

## Objective

View and return missed calls on your Poly, Cisco, or Yealink phone.

When a call comes in while you’re away, your phone may display a “*Missed Calls*” message or icon.

## Applies To

- Poly
- Cisco
- Yealink

If you don’t see your model listed, refer to the user manual for your phone.

## Procedure

### Cisco SPA 525G2

If the LCD screen shows a missed call, press the **Miss** softkey to view a list of missed calls.

If the LCD screen does not show a missed call:

1. Press the **Setup** button.
2. Scroll to **Call History** and press **Select**.
3. Scroll to **Missed Calls** and press **Select**.

### Poly

#### SoundPoint IP series and VVX 300

To the right of the phone display, press the **down arrow button** to view the **Missed Calls** list.

![PolycomDownArrowButton.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9826?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A28Z&se=2026-11-04T00%3A24%3A28Z&sr=c&sp=r&sig=zpPSpvNeeWkgBl5LEq4CYO3YudqwpkQFJJ2YygRqkLs%3D)

#### Poly VVX 400

From **Lines** view, press the down arrow button to view the Missed Calls list.

To enter Lines view, press the Home button until the screen displays your phone lines.

![polycom-vvx-400-300x220.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9827?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A28Z&se=2026-11-04T00%3A24%3A28Z&sr=c&sp=r&sig=zpPSpvNeeWkgBl5LEq4CYO3YudqwpkQFJJ2YygRqkLs%3D)

#### Poly VVX 500/600

From **Lines** view, touch the **clock icon** in the upper left corner of the screen to view the **Missed Calls** list.

To enter **Lines** view, press the **Home** button until the screen displays your phone lines.

### Yealink T23

If the LCD screen shows a missed call, press the **View** softkey to view a list of missed calls.

If the LCD screen does not show a missed call, press the **History** softkey to view your call history list. A bouncing arrow (looks like a check mark) icon denotes missed calls.

### Additional Information:

**Question**: How do I configure my desk phone to show as busy in the 8x8 Work app?

**Answer**: This is not a supported feature. Although your call history will sync to your 8x8 Work app, the call status will not be reflected on the physical phone.