--- title: "Configure Mitel Phones for 8x8 Services" slug: "configure-mitel-phones-for-8x8-services" updated: 2026-07-31T14:07:52Z published: 2026-07-31T14:07:52Z canonical: "help.8x8.com/configure-mitel-phones-for-8x8-services" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Mitel Phones for 8x8 Services ## Objective This article will show you how to manually configure your Mitel phones using the phone’s hardware and web interfaces. ## Applies To - Mitel 6905 - Mitel 6915 - Mitel 6920 - Mitel 6930 - Mitel 6940 - Mitel 6970 ## Configuration Procedures - [Migrate from MINET to SIP firmware](/support/docs/configure-mitel-phones-for-8x8-services#migrate-from-minet-to-sip-firmware) - [Obtaining a Device’s IP Address for 8x8 Provisioning](/support/docs/configure-mitel-phones-for-8x8-services#obtaining-a-device’s-ip-address-for-8x8-provisioning) - [Obtaining a Device’s MAC Address for 8x8 Activation](/support/docs/configure-mitel-phones-for-8x8-services#obtaining-a-device’s-mac-address-for-8x8-activation) - [Manually Provisioning a Phone on SIP Firmware for 8x8 Services](/support/docs/configure-mitel-phones-for-8x8-services#manually-provisioning-a-phone-on-sip-firmware-for-8x8-services) - [Reset a Device to Factory Settings](/support/docs/configure-mitel-phones-for-8x8-services#reset-a-device-to-factory-settings) ### Migrate from MINET to SIP Firmware Before provisioning your Mitel devices for 8x8 Services, you must first ensure that they are updated to the latest SIP-based firmware. If the devices have been previously configured to work with a Mitel PBX, they will be using a proprietary Mitel firmware that is not compatible with 8x8. To determine the firmware being used on the device, follow the steps below: 1. Press the **Settings** button (gear icon) on the phone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758053218983.png) 2. Select **Status** and press the **Select** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758209844630(2).png) 3. Scroll down to **Phone Info** > **Model** section to see the current installed firmware version: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758310677720.png) - If the firmware **Model** includes **MINET** in the version, the phone must be upgraded to a SIP firmware version by following all the instructions in [Firmware Migration through the Phone Menu](/support/docs/configure-mitel-phones-for-8x8-services#firmware-migration-through-the-phone-menu), below. - If the firmware **Model** does NOT include **MINET** in the version, move on to the section [Obtaining a Device’s IP Address for 8x8 Provisioning](/support/docs/configure-mitel-phones-for-8x8-services#obtaining-a-device’s-ip-address-for-8x8-provisioning). ### Firmware Migration through the Phone Menu > [!WARNING] > Important: > > The firmware update/migration process requires the entry of admin credentials with the phone's current admin password. If your phone was previously provisioned on another phone network, and you don't have access to the correct password (other than the default password **22222**), you will need to reach out to your previous provider to obtain the correct password. **To manually update the phone’s firmware:** 1. Press the **Settings** button (gear icon) on the phone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758053218983(2).png) 2. Select **Manual Software Upgrade** and press the **Next** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758212117761.png) 3. Enter **22222** as the **Administrator Password** and press the **Enter** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758209914509.png) 4. In **Manual Software Upgrade**: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758212224012.png) 1. Change the **Download Protocol** to **HTTPS**. 2. Enter **mitel.8x8.com** as the **HTTPS Server**. 3. Enter **mitel** as the **HTTPS Path**. 4. Press the **Save** soft-key. 5. The phone will automatically reboot and install the latest sip firmware from the 8x8 servers. Do not power off or disconnect the phone during this process. 5. Once the reboot has completed, you can review the new firmware version, if needed: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758209983777.png) 1. Press the **Settings** button (gear icon) on the phone. 2. Select **Status** and press the **Select** soft-key. The new firmware version is displayed in **Status** > **Firmware Info** > **Platform**. ### Obtaining a Device’s IP Address for 8x8 Provisioning Once your device is connected to your network and upgraded to a non-MINET firmware, you’ll need to obtain its assigned IP address. 1. Press the **Settings** button (gear icon) on the phone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758053218983(3).png) 2. Select **Status** and press the **Select** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758209844630(3).png) 3. Scroll down to **Network** and note the phone’s **IP Address**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758213159428.png) ### Obtaining a Device’s MAC Address for 8x8 Activation If you activate the device on 8x8’s service using its MAC address, there are two ways to obtain it from the device. #### **Option 1:** Obtain the MAC Address from the Device Label - Your device’s **MAC Address** is located on the label on the rear panel of the phone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758215109846.png) #### **Option 2:** Obtain the MAC Address from the Status screen 1. Press the **Settings** button (gear icon) on the phone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758053218983(4).png) 2. Select **Status** and press the **Select** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758209844630(4).png) 3. Scroll down to the **Network** and note the **MAC Address**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758213102533.png) ### Manually Provisioning a Phone on SIP Firmware for 8x8 Services Your device must be provisioned for 8x8’s service before it can be activated and used with 8x8. > [!WARNING] > Important: > > To provision a Mitel phone via its web GUI, the phone must not have **MINET** firmware. 1. In a web browser on a computer connected to the same network as the phone, navigate to the phone’s assigned IP address that you obtained earlier. 2. Enter **admin** as the username and **22222** as the password. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758054710096.png) 3. Navigate to **Advanced Settings** > **Configuration Server**. 4. Select **HTTPS** in the **Download Protocol** drop-down menu. 5. In **HTTPS Server** field, enter the following line: - mitel.8x8.com 6. In the **HTTPS Path** field, enter the following line: - mitel 7. In the **HTTPS Port** field, enter the following value: - 443 8. Click the **Save Settings** button. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Mitel.png) The phone will automatically reboot. Allow several minutes for the phone to reboot and connect to 8x8 servers. Once reboot is complete, your phone can be activated on 8x8’s service either using an activation code or via MAC address in the user’s 8x8 Admin Console profile. ### Reset a Device to Factory Settings Follow the steps below if there is ever a need to reset your device to factory settings. > [!NOTE] > Note: > > For this procedure, you will need the phone’s current **IP address** and **admin password**. 1. Log into the phone’s web GUI by navigating to its current IP address in a web browser. 2. Navigate to **Operation** > **Reset**. 3. In **Current Settings**, click the **Restore** button. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758055467928.png) You'll receive a confirmation that the phone has been reset to factory defaults. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758055113124.png) 4. The phone must be physically restarted via the web interface or physical phone menu. There are two options for this: 1. **Option 1:** 1. Navigate to **Operation** > **Reset** 2. Click the **Restart** button ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758055528792(1).png) 2. **Option 2:** 1. Press the **Settings** button (gear icon) on the phone. 2. Scroll to the far right **Restart** icon and press the **Select** soft-key. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758246276860.png) 3. Select **Yes** and press the **center** button on the phone's circular pad. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1758246299606.png) > [!WARNING] > Important: > > **After resetting your phone to factory defaults**, you will need to re-provision and then re-activate the phone to restore its connection to 8x8 services. > > **Password change:** Once a phone is provisioned for 8x8 services, its admin password will change to a new password instead of the factory default one. Device admin passwords can be looked up in the 8x8 Admin Console. > > See: [Get Device Information and Passwords in 8x8 Admin Console](/support/docs/device-administrator-user-web-gui-passwords-in-8x8-admin-console) ## Additional Info - [Mitel: Support Scope for Phones and Advanced Features](/support/docs/mitel-support-scope-for-phones-and-advanced-features)