---
title: "Monitoring Tab Grayed Out In Agent Workspace"
slug: "monitoring-tab-grayed-out-in-agent-workspace"
updated: 2026-05-17T16:41:12Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/monitoring-tab-grayed-out-in-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring Tab Grayed Out In Agent Workspace

## Symptom

Monitoring option is grayed out In 8x8 Contact Center for all agents when clicking on Menu from Agent Workspace.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/menumonitor.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A20%3A38Z&se=2026-11-04T00%3A20%3A38Z&sr=c&sp=r&sig=w%2FY%2FK2cBTosug%2FRO3c%2F6YeRP06wVzVWhLhxRqgqMXjE%3D)

## Applies To

- 8x8 Contact Center
- Monitoring

## Resolution

Check to see if the affected agent is set as a Supervisor.

1. Log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **Configuration Manager for Contact Center**.
3. Select **Users**.
4. Select the user you want to review.
5. Go to the Supervisor tab.
6. Ensure that **This user is a supervisor** and **Allow this supervisor to monitor calls** are both enabled. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/unavailable.jpg?sv=2026-02-06&spr=https&st=2026-11-03T23%3A20%3A38Z&se=2026-11-04T00%3A20%3A38Z&sr=c&sp=r&sig=w%2FY%2FK2cBTosug%2FRO3c%2F6YeRP06wVzVWhLhxRqgqMXjE%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/available1.jpg?sv=2026-02-06&spr=https&st=2026-11-03T23%3A20%3A38Z&se=2026-11-04T00%3A20%3A38Z&sr=c&sp=r&sig=w%2FY%2FK2cBTosug%2FRO3c%2F6YeRP06wVzVWhLhxRqgqMXjE%3D)

## Cause

This issue can occur when agents are not set as supervisors allowed to monitor calls.