---
title: "Multi-Language Transcription Policies"
slug: "multi-language-transcription-policies"
updated: 2026-05-17T17:37:10Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/multi-language-transcription-policies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multi-Language Transcription Policies

## Objective

Set policies for which calls are transcribed and in what language those calls are transcribed. This lets you perform speech analytics on non-English phrases.

## Applies To

- Admin Console
- 8x8 Contact Center

## Procedure

### Access transcription policies

1. Log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **Admin Console**.
3. Select **Transcription Policy** (Found under the Setup Section)
  - If you don't see this tile, then you don't have the correct permissions to make changes to the policy.
4. The **Transcription policies Contact Center** prompt displays. Click **Edit**. ![CM-transcription-policy-2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14514?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)
5. The **Transcription policies** page displays.

![CM-transcription-policy-3.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14515?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

### Assign a transcription policy to a queue or user

1. From the **Transcription policies** page and under **Assign language by**, select **Queue** or **User**.
2. Select the queue or user you want to assign the transcriber and language to.
3. Click the down-arrow under the **Transcriber** column and select the transcriber.
4. Click the down-arrow under the **Language** column and select a language.
5. Click **Save.**

![assign-policy-one-queue.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14513?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

### Assign a transcription policy to multiple queues or users

**To assign a transcription policy to two or more queues or users:**

1. From the **Transcription policies** page and under **Assign language**, select **Queue** or **User**.
2. select two or more queues or users.
3. Click **Set Language**. The **Set language** screen displays.
4. In the **Transcriber** drop-down, select **Standard** or the agent's name.
5. Under **Language**, select the language you want to be associated with this queue.
6. Click **Set**. The **Transcription policies** screen displays and now shows the queue name and language.

![assign-policy-queues.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14517?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

### Unassign a transcription policy from a queue or user

1. From the **Transcription policies** page and under **Assign language**, select **Queue** or **User**.
2. Select the queue or user you want to unassign the transcriber and language from.
3. Click the down-arrow under the **Transcriber** column and select the transcriber. This also un-assigns the language.
4. Click **Save**.

![unassign-policy-one-user.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14519?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

### Unassign a transcription policy from multiple queues or users

1. From the **Transcription policies** page and under **Assign language**, select **Queue** or **User**.
2. Select the queues or users you want to unassign.
3. Click **Unassign**. A prompt displays asking you to confirm.
4. Click **Unassign**, then click **Save**. ![unassign-policy-users.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14512?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

### Writing phrases in multiple languages

> [!NOTE]
> Note:
> 
> After a transcription policy is configured, you can write phrases in multiple languages when you create or edit a topic in the Speech Center for X Series customers. By default, the language for phrases is whatever language is set at the tenant level.

#### Write in another language

1. Click **New**.
2. Enter the **Topic Name**, **Topic category**, and **Channel**.
3. Click the **Assign Language** drop-down to select one of the supported languages. A counter is displayed next to the language in the drop-down to show how many phrases are already configured for that language. ![speech1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14518?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)

1. Click **Add Phrases**.
2. Enter the phrase into the textbox and click the checkmark icon.
3. Click **Save**.

#### Filter topics by language

1. Click on the **Language** filter icon at the top of the category topics list.
2. Select a language. Only the topics that have phrases in the selected language display. The graphic to the right of the topic list does not change.

![speech2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14516?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A11Z&se=2026-11-04T00%3A59%3A11Z&sr=c&sp=r&sig=Zty7Mew1zmsknK11QdUWl3npQjfGyz%2B07fqeFWj4UUE%3D)