Name Change in Admin Console via SCIM not Reflecting in Contact Center

Symptom

When making a name change via SCIM for a user, the change is reflected in the 8x8 Admin Console but not in Configuration Manager for Contact Center.

Applies To

• Admin Console

• Configuration Manager for Contact Center

Resolution

Make a manual change to the User in Admin Console.

1. Login to Admin Console.

2. Click on Users.

3. Locate the user being affected.

4. Click on the Pencil Icon on the far right to enter the user information.

5. Toggle anything that can be toggled.

   • Example: Disable a forwarding rule and then immediately re-enable it.

6. Click Save.

7. Verify that the name is now updated in Configuration Manager for Contact Center.

Cause

Updating information via SCIM only pushes the update in Admin Console and not in Configuration Manager for Contact Center.