---
title: "Name Change in Admin Console via SCIM not Reflecting in Contact Center"
slug: "name-change-in-admin-console-via-scim-not-reflecting-in-contact-center"
updated: 2026-04-21T16:08:16Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/name-change-in-admin-console-via-scim-not-reflecting-in-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Name Change in Admin Console via SCIM not Reflecting in Contact Center

## Symptom

When making a name change via SCIM for a user, the change is reflected in the 8x8 Admin Console but not in Configuration Manager for Contact Center.

## Applies To

- Admin Console
- Configuration Manager for Contact Center

## Resolution

Make a manual change to the User in Admin Console.

1. Login to Admin Console.
2. Click on **Users**.
3. Locate the user being affected.
4. Click on the **Pencil Icon** on the far right to enter the user information.
5. Toggle anything that can be toggled.
  - Example: Disable a forwarding rule and then immediately re-enable it.
6. Click **Save**.
7. Verify that the name is now updated in Configuration Manager for Contact Center.

## Cause

Updating information via SCIM only pushes the update in Admin Console and not in Configuration Manager for Contact Center.