Objective
This article will show the differences between the new and legacy version of the 8x8 Work and Engage CRM integration
Applies To
8x8 Work
Engage
CRM Integrations
Record linking and matches
Old | New |
Access from the “Search” tab and highlighted by red dot. | Accessed from “Select a matching record” with count of matches in yellow indicator when matches are found or “Select a record” when no matches are found. |
Old | New |
Accessed from the “Search” tab. | Launched from “Add details” on the primary screen. |
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