---
title: "New 8x8 Work & Engage Integration Key Differences"
slug: "new-8x8-work-engage-integration-key-differences"
updated: 2026-05-17T17:45:55Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/new-8x8-work-engage-integration-key-differences"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New 8x8 Work & Engage Integration Key Differences

## Objective

This article will show the differences between the new and legacy version of the 8x8 Work and Engage CRM integration

## Applies To

- 8x8 Work
- Engage
- CRM Integrations

## Record linking and matches

| Old | New |
| --- | --- |
| Access from the “Search” tab and highlighted by red dot. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30148?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) | Accessed from “Select a matching record” with count of matches in yellow indicator when matches are found or “Select a record” when no matches are found. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30144?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30149?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30146?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) |

| Old | New |
| --- | --- |
| Accessed from the “Search” tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30145?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) | Launched from “Add details” on the primary screen. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30147?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) |
|  | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30143?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A57Z&se=2026-11-03T22%3A12%3A57Z&sr=c&sp=r&sig=VhofKdY7TuUNRqdYHc%2BBRYtczMEkwRAMBCa9IeD3OE8%3D) |