---
title: "No Audio From Plantronics Headset After 8x8 Work for Desktop Update"
slug: "no-audio-from-plantronics-headset-after-8x8-work-for-desktop-update"
updated: 2026-05-17T16:47:11Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/no-audio-from-plantronics-headset-after-8x8-work-for-desktop-update"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Audio From Plantronics Headset After 8x8 Work for Desktop Update

## Symptom

No audio from headset after 8x8 Work for Desktop update.

## Applies To

- Plantronics Headsets
- 8x8 Work for Desktop

## Resolution

1. In 8x8 Work for Desktop Settings, ensure **Enable built-in call controls** is disabled. Do not enable if you use any other software that also controls the headset (e.g., Plantronics Hub). ![clipboard_ea1d0f2726af204c9888099d8e2e28d9b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9960?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A37Z&se=2026-11-04T00%3A06%3A37Z&sr=c&sp=r&sig=LHGnrHvaOMzqKKJa9DreGzdNZKKqK6zwFmX5jru%2BmP8%3D)
2. Make sure the selected Microphone / Speakers entry listed from Plantronics is working. If there are two, try them in sequence. ![clipboard_eade9f987c49e1c52b1dd09c9ab702705.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9959?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A37Z&se=2026-11-04T00%3A06%3A37Z&sr=c&sp=r&sig=LHGnrHvaOMzqKKJa9DreGzdNZKKqK6zwFmX5jru%2BmP8%3D)

## Cause

Following an update to Work for Desktop, the selection of the Plantronics headset may need to be reviewed if no audio is heard from the headset into the app. *Note that support for the Plantronics Hub was discontinued for 8x8 Work for Desktop with version 7.17 and above.*