---
title: "No Audio When Making a Call in 8x8 Work for Desktop"
slug: "no-audio-when-making-a-call-in-8x8-work-for-desktop"
updated: 2026-05-05T12:19:32Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/no-audio-when-making-a-call-in-8x8-work-for-desktop"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Audio When Making a Call in 8x8 Work for Desktop

## Symptom

When trying to make a call from 8x8 Work for Desktop, no audio is heard and no ring is heard when making an outbound call.

## Applies to

- 8x8 Work for Desktop
- macOS
- Windows

## Resolution

### macOS

1. Open **System Preferences**.
2. Click **Security & Privacy**.
3. Click **Microphone**.
4. Make sure that 8x8 Work for Desktop is checked.

### Windows 11

1. Go to **Start** > **Settings** > **Privacy & Security**.
2. Scroll down to the **App permissions** section.
3. Select **Microphone**.
4. Allow microphone access for 8x8 Work for Desktop.

### Windows 10

1. Go to **Start** > **Settings** > **Privacy** > **Microphone**.
2. Allow microphone access for 8x8 Work for Desktop.

### Windows 8.1

1. Go to **Charms** > **Settings** > **Change PC Settings**.
2. Select **Privacy** from the left menu.
3. Select **Microphone**.
4. Enable access for 8x8 Work for Desktop.

## Cause

8x8 Work for Desktop does not have microphone permissions.