---
title: "No SMS Subscription Available Error"
slug: "no-sms-subscription-available-error"
updated: 2026-05-15T13:21:39Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/no-sms-subscription-available-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No SMS Subscription Available Error

## Symptom

When you are attempting to set up SMS services for a new user on 8x8 Admin Console, you get an error that reads, *"No SMS Subscription Available."*

When attempting to send SMS messages, the messages are not delivered and the sender receives an error that reads, *"Error sending SMS message."*

## Applies To

- 8x8 Admin Console
- SMS

## Resolution

### Basic or Lobby Licenses

Upgrade to an 8x8 Work Unlimited plan.

### Unlimited, X1 or Higher Licenses

If you are on a service which should support SMS and you are still unable to send SMS, create a case with 8x8 Support.

## Cause

Currently, SMS is only supported on 8x8 Work Unlimited and Global extensions with US phone numbers. Basic licenses and lobby licenses do not support SMS.