--- title: "Nomadic 911 Location Manager Download and Install" slug: "nomadic-911-location-manager-download-and-install" updated: 2026-05-17T17:42:17Z published: 2026-05-21T21:28:57Z canonical: "help.8x8.com/nomadic-911-location-manager-download-and-install" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Nomadic 911 Location Manager Download and Install ## Location Manager Location Manager is a companion application which must be installed alongside 8x8 Work for Desktop. It allows end-users to see their automatically detected location, as well as to manually add new locations outside their corporate network infrastructure. ## Download Windows - [Location Manager for Windows v2.6.1](https://vod-updates.8x8.com/lm-updates/LocationManager-Windows-2.6.1.zip) - LM v2.6.1 provides a fix for a location detection issue introduced by Windows 11 Update 24H2. See the [Known Issues](/support/docs/nomadic-911-location-manager-download-and-install#known-issues) section below for details. - Security enhancements have been added to LM v2.6.1, so it's recommended to upgrade from older versions even if you are not using Wifi access points. - The Microsoft Visual C++ Runtime Redistributable is required to be installed in Windows for Location Manager v2.6.1 to operate. You may need to contact your IT admin to install this for you, if it isn't installed already. The latest version is available on [Microsoft's web site](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist). MacOS - [Location Manager for MacOS v2.2.4](https://vod-updates.8x8.com/lm-updates/LocationManager-MacOS-2.2.4.zip) ## Applies To - Nomadic 911 - 8x8 Work for Desktop ## Location Manager Installation - Windows - MacOS > [!NOTE] > **Note:** > > When updating Location Manager to a new version, you do not need to uninstall Location Manager prior to the upgrade. However, if you've uninstalled the previous version in advance of the update, you'll need to perform all registration processes again for the new installation. ### Windows - Local Installation - Silent Installation #### Local Installation Follow the instructions below to install Location Manager directly on a user's Windows PC. 1. Download and extract the downloaded zip file into a folder. 2. Double-click on the executable file **911LocationManagerSetup.exe** and follow the prompts to the **Account Information** page. ![clipboard_e8fc238c17425db1b7d1ca15b9db8bb8d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10968) 3. In the [**Emergency Routing Service**](https://admin.e911.8x8.com/) portal, navigate to **Administration** > **Authentication Tokens**. ![clipboard_e676a3c3ce54d11efccae3905c1b97dc9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10965) 4. Copy and paste the **Account ID** and **Token** into the **911 Location Manager Setup** window and click **Next**. 5. Follow through on subsequent configuration prompts to complete the setup of the application. ![clipboard_e1148541c1050d06abd535e5d459d2a0f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10964) #### Silent Installation > [!WARNING] > **Important:** > > - IT administrators can use the following basic information as a base for Location Manager distribution. > - The actual process for bulk distribution must be devised and implemented by IT administrators. To install Location Manager silently on Windows: 1. Download Location Manager and extract the downloaded zip file into a folder. 2. In the [**Emergency Routing Service**](https://admin.e911.8x8.com/) portal, navigate to **Administration** > **Authentication Tokens**. ![clipboard_e676a3c3ce54d11efccae3905c1b97dc9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10965) 3. Copy the **Account ID** and **Token**. ![clipboard_e1148541c1050d06abd535e5d459d2a0f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10964) 4. From a Command Prompt or PowerShell, run the application installer as formatted below, adding the Account ID and Token you obtained from the Emergency Routing Service portal. - Note that case is critical for the switch entries in the command to work properly: ```plaintext 911LocationManagerSetup.exe /S -accountid= -token= ``` **EXAMPLE:** ```plaintext 911LocationManagerSetup.exe /S -accountid=49188620-ABCD-EF01-2345-6789ABCDEF01 -token=44555966-ABCD-EF01-2345-6789ABCDEF01 ``` Even though this is a "silent" installation, the user may receive a prompt to accept/deny the installation of the application, depending on local PC installation policies. 1. Click **Yes** to complete the installation. ![clipboard_e21ae4e7d45c8c97099c0fce69d055d96.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10967) ### MacOS - Local Installation - Silent Installation - Uninstallation #### Local Installation Follow the instructions below to silently install Location Manager directly on a user's MacOS computer. 1. Download Location Manager and extract the downloaded zip file into a folder. 2. Double-click on the executable file **911LocationManagerSetup** and follow the prompts to the **Account Information** page. ![clipboard_e8fc238c17425db1b7d1ca15b9db8bb8d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10968) 3. In the [**Emergency Routing Service**](https://admin.e911.8x8.com/) portal, navigate to **Administration** > **Authentication Tokens**. ![clipboard_e676a3c3ce54d11efccae3905c1b97dc9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10965) 4. Copy and paste the **Account ID** and **Token** into the **911 Location Manager Setup** window and click **Next**. 5. Follow through on subsequent configuration prompts to complete the setup of the application. ![clipboard_e1148541c1050d06abd535e5d459d2a0f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10964) #### Silent Installation > [!WARNING] > **Important:** > > - IT administrators can use the following basic information as a base for Location Manager distribution. > - The actual process for bulk distribution must be devised and implemented by IT administrators. To install Location Manager silently on MacOS: 1. Download Location Manager and extract the downloaded zip file into a folder. 2. In the [**Emergency Routing Service**](https://admin.e911.8x8.com/) portal, navigate to **Administration** > **Authentication Tokens**. ![clipboard_e676a3c3ce54d11efccae3905c1b97dc9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10965) 3. Copy the **Account ID** and **Token** and paste them into a text editor. You'll use them shortly. ![clipboard_e1148541c1050d06abd535e5d459d2a0f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10964) > [!WARNING] > **IMPORTANT:** > > - The process below requires extracting and editing a hidden file named **.env**. > - If the **.env** file does not appear once it's extracted, you may need to press the following key command to enable viewing of hidden files: > - **Command + Shift + .** Once the process below is completed, you can re-hide hidden files by pressing the above key command again. 1. Download and extract the Location Manager zip file contents to a new folder. You should see **911LocationManager.zip** and **911LocationManagerSetup.pkg** files together in your new extraction folder. - Before you perform a silent / mass installation, you must edit the **.env** file contained in the **911LocationManager.zip** package, to add your required Account ID and Token. 2. Locate and extract the contents of the **911LocationManager.zip** file to a new folder. ![clipboard_e92d7c6470d24ff8d3058d70c46cae3e8.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10977) 3. Locate the extracted **.env** file, and open it in a text editor. ![clipboard_e0d2c52768a595e5e1aa01c3285bcedd1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10975) 4. Add the following lines beneath the line **SERVICE_PROVIDER_MODE=true**, applying the **Account ID** and **Token** you retrieved earlier: ![clipboard_e8b13ae50039bf1dc2bdacae880cbf8cc.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10971)**EXAMPLE:** (The example Account ID and Token below will not work for your installation) - L3_ACCOUNT= - L3_TOKEN= ```plaintext L3_ACCOUNT=49188620-ABCD-EF01-2345-6789ABCDEF01 L3_TOKEN=44555966-ABCD-EF01-2345-6789ABCDEF01 ``` 1. Save the **.env** file. 2. Copy the newly-edited **.env** file back into the **911LocationManager.zip** package, replacing the old .env file within that zip package. Confirm the replacement when you are prompted to. 3. Now open a Terminal window from the folder where the **911LocationManagerSetup.pkg** file is located. 4. Enter the following command to begin the silent installation: ```plaintext % sudo installer -pkg ./911LocationManagerSetup.pkg -target / ``` 1. Supply your administrator password when prompted, to complete the install process. #### **Uninstallation** To delete the package, remove the package directory as follows: ```plaintext % sudo rm -rf /Applications/'911 Location Manager.app' Password: [Enter administrator password] % sudo pkgutil --forget com.connexon.locationManager % rm -rf /Users/{USERNAME}/Library/Application Support/911-location-manager ``` ## Archived Software This software will eventually be retired but is still available, if required: Windows - [Location Manager for Windows v2.2.4](https://vod-updates.8x8.com/lm-updates/LocationManager-Windows-2.2.4.zip) - [Location Manager for Windows v1.7.1b](https://vod-updates.8x8.com/lm-updates/LocationManager-Windows-1.7.1b.zip) MacOS - [Location Manager for MacOS v1.7.1b](https://vod-updates.8x8.com/lm-updates/LocationManager-MacOS-1.7.1b.zip) ## Known Issues - **Windows 11 Update 24H2 location detection:** An issue was introduced by Windows 11 update 24H2 that prevents current and older Location Manager versions from correctly determining user location, where the location is based on Wifi access points. Location Manager v2.6.1 provides a fix for this issue. ### Additional Information: If you change locations, you need to manually update your 911 location. The system won't automatically do it for you.