---
title: "Not Receiving Notifications on 8x8 Work for Mobile on Android"
slug: "not-receiving-notifications-on-8x8-work-for-mobile-on-android"
updated: 2026-10-06T19:15:57Z
published: 2026-10-06T19:15:57Z
canonical: "help.8x8.com/not-receiving-notifications-on-8x8-work-for-mobile-on-android"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Not Receiving Notifications on 8x8 Work for Mobile on Android

## Symptom

When an incoming call or text is received in 8x8 Work for Mobile on Android, you do not get any notifications in the application.

## Applies To

- 8x8 Work for Mobile
- Android

## Resolution

1. Go to the **Settings** of your Android device.
2. Select **Notifications**.
3. Select **Advanced Settings**.
4. Select **8x8 Work for Mobile**.
5. Activate the option to *Set as Priority*.
6. Restart the device.

## Cause

This issue occurs when notifications are not enable for the app on the device.

## Additional Information

To do this in 8×8 Work for Desktop, go to Settings > Notifications > and ensure Desktop Notifications is toggled on.