---
title: "One-Way Audio in 8x8 Work With Generic Bluetooth Headset"
slug: "one-way-audio-in-8x8-work-with-generic-bluetooth-headset"
updated: 2026-05-17T16:42:16Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/one-way-audio-in-8x8-work-with-generic-bluetooth-headset"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# One-Way Audio in 8x8 Work With Generic Bluetooth Headset

## Symptom

When using a generic Bluetooth headset, you cannot hear the other party but they can hear you.

## Applies To

- 8x8 Work
- Windows

## Resolution

1. Within 8x8 Work, open **Settings** and check the assignment under **Speakers**.
2. With some devices, there will be two entries. One may be flagged as Headphones and the other as Headset.
3. Be sure to select the option for **Headset** which should match the setting under Microphone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/headset.jpg)

## Cause

Generic audio devices will load drivers to support multiple functionalities for multiple applications. Typically the Headset setting is recognized by Telephony applications, such as 8x8 Work, for two-way audio set in conjunction with a Microphone of the same name. The Headphones option is more aligned with the listening to or monitoring of audio-only.

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