---
title: "Phone Connection Error in 8x8 Agent Workspace"
slug: "phone-connection-error-in-8x8-agent-workspace"
updated: 2026-05-19T11:52:50Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/phone-connection-error-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Connection Error in 8x8 Agent Workspace

## Symptom

A Phone Connection Error message is displayed when logging into Agent Workspace and the option to make a call is grayed out.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/phoneconnectionerror1.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A16Z&se=2026-11-03T23%3A40%3A16Z&sr=c&sp=r&sig=Mr4O2uuof1h2yitdpIXevuXXwejBZtMwAO54YGVMZMQ%3D)

## Applies To

- 8x8 Contact Center
- Agent Workspace

## Resolution

1. Refresh the web page.
2. Wait 30 seconds to see if the error resolves.
3. You may need to repeat steps 1 and 2 a few times.
4. If the error persists, set yourself to **Working Offline**.
5. Open the **Settings** page under the **My Profile** section.
6. In the **Connectivity** options, change your Workplace endpoint from **8x8 Work** to either **Phone** or **SIP URL**.
7. Click Save.
8. Try to switch the Workplace endpoint back to **8x8 Work**.
9. If the **8x8 Work** option is grayed out and you are unable to select it, contact you 8x8 admin as your 8x8 Work license has been removed from your profile. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/workplacephoneerror.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A16Z&se=2026-11-03T23%3A40%3A16Z&sr=c&sp=r&sig=Mr4O2uuof1h2yitdpIXevuXXwejBZtMwAO54YGVMZMQ%3D)

## Cause

The main causes for the issue are that the WebRTC client has failed to register and needs to try and re-register, or that the user has had their 8x8 Work license removed and they will need to get it assigned again.

If the error persists after the refresh and the user does have an 8x8 Work license assigned to their profile, it could be an indication of a wider issue and will require further investigation from 8x8 Technical Support.

## Additional Information

Further Information about Agent Workspace Softphone can be found in the [user guide](/documentation/docs/aw-use-8x8-agent-workspace-softphone-as-your-workplace-phone).

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