---
title: "Phone Does Not Ring When Receiving Inbound Calls"
slug: "phone-does-not-ring-when-receiving-inbound-calls"
updated: 2026-05-06T14:35:26Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/phone-does-not-ring-when-receiving-inbound-calls"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Does Not Ring When Receiving Inbound Calls

## Symptom

When receiving inbound calls, your phone doesn't ring or display that a call is coming in.

## Applies To

- Desk Phones
- Inbound Calls

## Resolution

1. Make sure Do Not Disturb is disabled on your desk phone, Work for Desktop app, and Work for Mobile app.
2. Disable SIP ALG on the network.

## Cause

This is most often due to SIP ALG being enabled on your network, or Do Not Disturb being active.

## Additional Information

If the issue persists, create a case with 8x8 Technical Support.