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Poly Device Displays a SIP Message While Calling

  • Published on May 21, 2026
  • 1 minute(s) read
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Symptom

When trying to make a call, the phone will display sip:. 20190529_134856.jpg

Applies To

  • Poly Devices

Resolution

Follow the steps to Manually Provision a Poly Phone.

Cause

The phone is not provisioned correctly.

Additional Information

If the phone is still not working after provisioning, check to see if it is obtaining an IP address. See Find the IP Address of a Poly Phone.
  • If no IP address is showing then the device is not connecting to the network so check connection.
  • If IP address is showing, try moving the device to a known working location.
  • Try connecting the device to a different network.
If none of these steps work then there may be a fault with the phone. Create a case with 8x8 Technical Support for further assistance.
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