---
title: "Poly Headset Volume Locations"
slug: "poly-headset-volume-locations"
updated: 2026-05-17T16:47:09Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/poly-headset-volume-locations"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Headset Volume Locations

## Objective

Find all the possible volume adjustment locations when using Poly Headsets.

## Applies To

- Poly CS5xx
- Savi 7xx
- Savi 8xxx

## Procedure

Identify which headset is paired to the base and refer to numbered guide for details.

![Headset2..png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10376)

**Headset Numbered Guide**

1. Volume control [ Increase | Decrease ]
2. Call control [ Call, Hold, End]
3. Mute ( **Press volume button* )
4. Power Button
5. Active Noise Cancelling

Identify which base is paired to the base and refer to numbered guide for details. ![SAVI700.8200.Base.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10374)![CS510.520.Base.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10375)**Headset Base Numbered Guide**

1. Microphone Volume Control
2. Speaker Volume Control
3. Configuration Switch

### Known Issues

- Setting the Microphone Volume level(1) too high on headset base can cause echo while using the paired headset.
- Setting the Speaker Volume level(2) too high on headset base will cause audio to sound muffled.
- Most phones work on Configuration Switch(3) position A, adjust this if you cannot hear the dial tone clearly.
- There is a known issue with EHS and Poly VVX firmware 5.9.1.0615