---
title: "Poly Phone Asks for Login Upon Booting"
slug: "poly-phone-asks-for-login-upon-booting"
updated: 2026-05-21T18:29:24Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/poly-phone-asks-for-login-upon-booting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Phone Asks for Login Upon Booting

## Symptom

Upon booting up your Poly, you see a login screen and cannot activate the device.

## Applies To

- Poly VVX
- SoundPoint
- RealPresence Trio

## Resolution

1. On a computer on the same network as the phone, browse to the phone’s IP address. See [Find the IP Address of a Poly Phone](/support/docs/find-the-ip-address-of-a-poly-phone).
2. Log in as **Admin** and enter the administrator password.
3. Navigate to **Simple Setup**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9288?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A12Z&se=2026-11-04T00%3A59%3A12Z&sr=c&sp=r&sig=n73Yk8NrsbSGCUezkLxgOefOc5hQEcdVytld5GbNvb8%3D)
4. Open the **Base Profile** section.
5. Under **Base Profile**, select **Generic**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9287?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A12Z&se=2026-11-04T00%3A59%3A12Z&sr=c&sp=r&sig=n73Yk8NrsbSGCUezkLxgOefOc5hQEcdVytld5GbNvb8%3D)
6. Click **Save**.
7. Allow the phone several minutes to reboot.
8. When the phone is back online, verify the login screen is gone.
9. Continue on to [Activate Your Desk Phones in 8x8 Admin Console](/support/docs/activate-your-desk-phones-in-8x8-admin-console).

## Cause

Certain Poly models are Lync or Skype for Business enabled (Poly RealPresence Trio models with part numbers -018 and -019). These models require a Generic Base Profile to be set before they can successfully activate.