---
title: "Poly Phone Only Rings Once on Incoming Phone Call"
slug: "poly-phone-only-rings-once-on-incoming-phone-call"
updated: 2026-05-21T18:35:28Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/poly-phone-only-rings-once-on-incoming-phone-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Phone Only Rings Once on Incoming Phone Call

## Symptom

Poly phone only rings once on an incoming phone call.

## Applies To

- Poly VVX Phones

## Resolution

Check if the ringtone is set to Ring Splash.

1. Press **Home**.
2. Select **Settings**.
3. Select **Basic**.
4. Select **Ring Type**.
5. Set the **Ring Type**.

Ring Splash is the only Ring Type that only plays once, so select any other tone.

## Cause

Ring Splash is designed to ring only once while a call is inbound. Changing the Ring Type will ring during the duration of the call.