---
title: "Poly Phone Shows Wrong Extension Number"
slug: "poly-phone-shows-wrong-extension-number"
updated: 2026-05-21T18:20:39Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/poly-phone-shows-wrong-extension-number"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Phone Shows Wrong Extension Number

## Symptom

Poly phone shows the wrong extension name and number on the screen following a name change in Admin Console.

## Applies To

- Poly Phones
- Extensions
- Admin Console

## Resolution

### Restart the Phone

1. Unplug the phone from the power and ethernet cable.
2. Wait 30 seconds then plug the phone back in.

This should update the phone's configuration from 8x8.

### Update the Configuration of the Phone

1. Press the **Home** (house) button.
2. Go to **Settings**.
3. Go to **Basic**.
4. Select **Update Configuration**.

If the configuration does not automatically change, you may need to restart the phone. If the phone is still showing the incorrect extension details after completing these two steps, you will need to reprovision the phone. See [Manually Provisioning a Poly Phone](/support/docs/manually-provision-a-poly-phone).