---
title: "Poly Screen Display is Upside Down"
slug: "poly-screen-display-is-upside-down"
updated: 2026-05-21T18:19:47Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/poly-screen-display-is-upside-down"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Screen Display is Upside Down

## Symptom

Poly VVX phone screen display is upside down.

## Applies To

- VVX Poly Phones

## Resolution

1. Make sure that the phone is on the latest firmware version by contacting support.
2. After you have confirmed the latest firmware version and you need to upgrade or downgrade see [How to Upgrade or Downgrade Poly Firmware](/support/docs/upgrade-or-downgrade-poly-firmware-stuck-on-old-firmware).
3. If the phones are already on the latest firmware or if upgrading it did not work, try to manually factory reset the phone.

## Cause

If the phone is on an older firmware version, this can sometimes cause an issue.