Poly VVX No Ringtone

Symptom

Poly VVX phone has no audible ringtone.

Applies To

• Poly VVX series

Resolution

1. Verify that the volume is turned on by pressing the volume up + button on the bottom of the phone.

2. Verify the ringtone is not silent. From Home, Select Settings > Basic > Ring Type then set the ringtone to any option other than silent.

3. Verify the Audible Ringer is Speaker then from Home, Select Settings > Basic > Preferences > Audible Ringer and set the option to Speaker.

4. If this solution does not work, factory reset the device.

Cause

Volume is set to go to an incorrect or not-in-use output.