---
title: "Poly VVX No Ringtone"
slug: "poly-vvx-no-ringtone"
updated: 2026-05-11T17:58:39Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/poly-vvx-no-ringtone"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly VVX No Ringtone

## Symptom

Poly VVX phone has no audible ringtone.

## Applies To

- Poly VVX series

## Resolution

1. Verify that the volume is turned on by pressing the volume up + button on the bottom of the phone.
2. Verify the ringtone is not silent. From Home, **Select Settings** > **Basic** > **Ring Type** then set the ringtone to any option other than silent.
3. Verify the Audible Ringer is Speaker then from Home, **Select Settings** > **Basic** > **Preferences** > **Audible Ringer** and set the option to **Speaker**.
4. If this solution does not work, factory reset the device.

## Cause

Volume is set to go to an incorrect or not-in-use output.