---
title: "Power Cycle Desk Phones (Reboot/Restart)"
slug: "power-cycle-desk-phones-reboot-restart"
updated: 2026-05-21T18:12:00Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/power-cycle-desk-phones-reboot-restart"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Power Cycle Desk Phones (Reboot/Restart)

## Objective

Power cycle a desk phone. This is just switching the device off and back on again and no settings are changed doing this.

> [!NOTE]
> Note:
> 
> This is not a factory reset which clears the phone of settings and lines being activated. To do that you can follow the guides below.
> 
> - [Manually Provision a Poly Phone](/support/docs/manually-provision-a-poly-phone)
> - [Provision Cisco 3PCC Phones for VoIP Service](/support/docs/provision-cisco-3pcc-phones-for-voip-service)
> - [Manually Provision a Yealink Desk Phone Using the Web GUI](/support/docs/manually-provision-a-yealink-desk-phone-using-the-web-gui)

## Applies To

- Poly
- Yealink
- Cisco

## Procedure

### Phones Powered by Ethernet

1. Find the ethernet cable on the back of the phone.
2. Unplug the cable.
3. Wait 10 seconds.
4. Plug the ethernet cable back in.
5. Wait for the phone to power back on.

### Phones Powered by an External Power Supply

1. Find the Power cable on the back of the phone.
2. Unplug the cable.
3. Wait 10 seconds.
4. Plug the Power cable back in.
5. Wait for the phone to power back on.

### Power Cycle through the Menu

#### Poly

1. Press **Home** key (looks like a house).
2. Go to **Settings**.
3. Select **Basic Settings**.
4. Find and select **Restart Phone**.
5. The phone will now reboot.

#### Cisco

1. Press the **Settings** key.
2. Select **Device administration**.
3. Select **Restart**.
4. Select **OK** when asked about system reboot.
5. The phone will now go through the reboot cycle.

#### Yealink

1. Locate the **X** (or cancel) key.
2. Press and hold the X key until you see a prompt on the screen.
3. Press the **OK** soft key (below the screen) to confirm the reboot.
4. Wait for the reboot to complete.

## Additional Information:

**Question**: Is rebooting a phone from the Admin Console possible?

**Answer**: Rebooting is not possible from the Admin Console. If you can't physically reboot the phone manually, please raise a case with 8x8 Technical Support.