---
title: "Provision Phones That Are Not Provided by 8x8"
slug: "provision-phones-that-are-not-provided-by-8x8"
updated: 2026-07-25T16:32:35Z
published: 2026-07-25T16:32:35Z
canonical: "help.8x8.com/provision-phones-that-are-not-provided-by-8x8"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision Phones That Are Not Provided by 8x8

## Objective

In order to work on the 8x8 service, these phones will need to:

1. Be **supported models** on **compatible firmware**.
2. Have a **valid factory-installed device certificate**.
3. Have our **server address** programmed in so they can reach our servers. The server address will be found in the article linked below for manually configuring that particular make/model of phone.

Before you try to activate your phones on 8x8 service, make sure the model and firmware are supported. For information on firmware, see [What is the recommended firmware for 8x8 phones and analog adapters?](/support/docs/what-is-the-recommended-firmware-for-8x8-phones-and-analog-adapters)

Once you have confirmed that your device is compatible with the 8x8 service, follow the guides below to configure it to use our service.

## Applies To

- Non-8x8-Provided Desk Phones

## Procedure

- The below guides are for phone system administrators. If you are not the person responsible for setting up and maintaining your company's 8x8 phone system, you may not be able to complete all of the steps below.
- Accommodation of devices not purchased from or originally provisioned for service by 8x8 is on a commercially reasonable effort basis. These devices are not guaranteed to be supported on 8x8 service.

#### Poly VVX and SoundPoint

[Manually Provision a Poly Phone](/support/docs/manually-provision-a-poly-phone)

> [!NOTE]
> Note:
> 
> IVR activation of the **Poly Soundpoint IP450** is not supported. IP450 phones must be activated by entering the phone's MAC address in 8x8 Admin Console user profiles. See [Activate Your Desk Phones in 8x8 Admin Console](/support/docs/activate-your-desk-phones-in-8x8-admin-console) for details.

#### Cisco SPA

[Provision Your Cisco SPA IP Phone](/docs/viewArticle.html)

### Cisco 3PCC

[Provision Cisco 3PCC Phones for VoIP Service](/support/docs/provision-cisco-3pcc-phones-for-voip-service)

### AudioCodes

[Provision or Recover an AudioCodes ATA Adapter](/support/docs/provision-or-recover-an-audiocodes-ata-adapter)

### Yealink

[Manually Provision a Yealink Desk Phone Using the Web GUI](/support/docs/manually-provision-a-yealink-desk-phone-using-the-web-gui)

## Activating Your Phones

Once you've completed service configuration, you can [Activate Your Desk Phones in 8x8 Admin Console](/support/docs/activate-your-desk-phones-in-8x8-admin-console).