---
title: "Receiving an Error with Multiple Failures when Creating a New User"
slug: "receiving-an-error-with-multiple-failures-when-creating-a-new-user"
updated: 2026-05-17T17:32:21Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/receiving-an-error-with-multiple-failures-when-creating-a-new-user"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving an Error with Multiple Failures when Creating a New User

## Symptom

When attempting to create a new user, an error appears saying "User settings saved with errors. Failed at extension create, 8x8 Work Meeting update subscription, Phone Number allocation, Phone Number assign, sending welcome email, Setting caller ID."

![error (2).png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27778)

## Applies To

- Admin Console

## Procedure

Review the Main Line Number settings for the Site of the User:

1. Click **Home**.
2. Click **Site**.
3. Scroll down to the *Voice Service Settings* section.
4. Verify that the *Set Main Number as Caller ID* option is enabled. ![setMain.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27780)
5. Check if there is a number present in the *Main Line Number* dropdown.
6. If not, continue to step 8.
7. If there is a number present, verify that it is still on the account.
  1. Note the number displayed.
  2. Click **Home**.
  3. Click **Phone numbers**.
  4. Enter the phone number into the *Search Phone Number* bar.
  5. Press **Enter**.
  6. The following message appears when the phone number is not on the account. ![noPhoneNumbersMatch.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27779)
  7. If you see this message, then you'll need to return to the Site page and select a new Main Line Number.
8. Click on the Main Line Number dropdown list.
9. Locate the desired phone number.
10. Click on the phone number.
11. Click **Save**.

## Additional Information

This occurs because the system cannot locate the a valid value to use as the External Caller ID, which causes the user creation process to fail.

If the issue persists after updating the Main Caller ID on the affected site, please [Contact 8x8 Technical Support](/support/docs/contact-8x8-technical-support) for further assistance.