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Recent Call Recordings Not Showing in 8x8 Quality Management

  • Published on May 21, 2026
  • 1 minute(s) read
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Question

Why haven't agent call records populated in Quality Management yet?

Applies To

  • Speech Analytics (SA)

  • Quality Management (QM)

Answer

This is expected behavior. QM is not real time. It is common for the recordings to take several minutes to show up. Occasionally, this can take 2 or 3 hours.


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