---
title: "Recent Call Recordings Not Showing in 8x8 Quality Management"
slug: "recent-call-recordings-not-showing-in-8x8-quality-management"
updated: 2026-05-15T17:23:49Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/recent-call-recordings-not-showing-in-8x8-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recent Call Recordings Not Showing in 8x8 Quality Management

## Question

Why haven't agent call records populated in Quality Management yet?

## Applies To

- Speech Analytics (SA)
- Quality Management (QM)

## Answer

This is expected behavior. QM is not real time. It is common for the recordings to take several minutes to show up. Occasionally, this can take 2 or 3 hours.

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