---
title: "Records Are Not Loaded In Campaign When Search Filter Contains And"
slug: "records-are-not-loaded-in-campaign-when-search-filter-contains-and"
updated: 2026-05-17T16:36:41Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/records-are-not-loaded-in-campaign-when-search-filter-contains-and"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Records Are Not Loaded In Campaign When Search Filter Contains And

## Symptom

Records are not loaded into the campaign when the search filter contains " and ".

## Applies To

- 8x8 Contact Center
- Campaigns

## Resolution

1. Use a like filter.
2. Replace the " and " in the campaign filter with a wildcard %.

For example, instead of a search for "= New and existing" search for "like New%existing" ![campaign serch equals.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/20694(1)?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A38Z&se=2026-11-04T01%3A01%3A38Z&sr=c&sp=r&sig=1j6RyM7N4GLjA0LdBE1EpLvOKhNzIetQvtXJ%2F2Kz0ao%3D)![campaign search like.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/20693(1)?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A38Z&se=2026-11-04T01%3A01%3A38Z&sr=c&sp=r&sig=1j6RyM7N4GLjA0LdBE1EpLvOKhNzIetQvtXJ%2F2Kz0ao%3D)

## Cause

There is a known issue where the and is removed from the search text and, therefore, does not match the intended results.