Objective
Remove a telephone number from your 8×8 account.
Applies To
Admin Console
Phone Numbers
Procedure
Log in to Admin Console.
Click ‘Phone Numbers’.
Check that the ‘Status’ for any number(s) to be removed is ‘Available’.
If you wish to remove a number from your account that is currently ‘Assigned’, please see below for the steps to make it ‘Available’.
Service Type
Action
Auto Attendant
Select the auto attendant, remove the telephone number from Phone Numbers. Click Save.
Ring Group
Select the ring group, remove the telephone number from Phone Numbers. Click Save.
User Voice
There are two options, depending on whether or not you still need the user account:
User is needed - Select the user. View the Voice Basic Settings section. Select a new Phone Number for the user. Click Save.
User not needed - Select the user. View the Services and Permissions section. Click the X next to the user's license. Click Continue. Click Save.
Contact Center
Once the number(s) to be removed from your 8x8 account are in ‘Available’ status, return to the ‘Phone Numbers’ page.
Click on the More menu (three dots on the right of the page) and select Return number to 8x8.
If you are returning multiple numbers, you can check the box to the left of each number to make multiple selections. Once all of the numbers have been selected, click on the Return numbers to 8x8 button in the upper right.
A dialog box will appear asking, "Are you sure?" Click Continue to complete the process and return the numbers to 8x8.
Numbers which are ‘Returned to 8x8’ will leave your 8x8 account. This frees up the associated license, allowing you to claim a new number instead. Once a telephone number is returned, it will remain available to you for 90 days, to reclaim if you change your mind.
Frequently Asked Questions
Question | Answer |
|---|---|
How can I return a temporary number? | Once your porting is complete, the temporary number will automatically be removed from your account. |
How can I reclaim a number that I removed from my account? | If you removed the number within the last 90 days, it will be available for you to claim via Admin Console. Click here for guidance on how to claim a number. |
How can I view numbers that were removed from my account? | Unfortunately, once a telephone number is removed from your account it can no longer be viewed. |
How do I remove a license from my account, once the number has been returned? | To end billing for a license once the associated telephone number is removed please raise a partial cancellation. |
Can I swap a phone number on my account with one from a different area code? | Yes, you can return a phone number and claim a new number from the same country in a different area code. However, if you need a telephone number for a different country or number type (i.e. Local / Toll Free) then an alternative license will be required. |
Will my account be billed for unused numbers? | Every telephone number on your 8×8 account (Assigned or Unassigned) is associated with a license. Each license has an associated cost which is included in your billing. |
Why do I not see the option to return a phone number? | Make sure you unassign the phone number from the user so it's available to return. If a user has been deactivated, you will need to reactivate the user first so you can make adjustments to their account. |