---
title: "Removing Licenses in 8x8 Express"
slug: "removing-licenses-in-8x8-express"
updated: 2026-10-29T17:34:45Z
published: 2026-10-29T17:34:45Z
canonical: "help.8x8.com/removing-licenses-in-8x8-express"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Removing Licenses in 8x8 Express

## Objective

Removing licenses from an 8x8 Express account without completely canceling the account.

## Applies To

- 8x8 Express
- User Licenses
- Account Management

## Procedure

Removing licenses from your account and no longer being charged for them is considered a partial cancellation. You will need to contact 8x8 Support through Otto, our AI-powered Virtual Assistant.

1. In the lower right corner of the 8x8 Support Knowledge Base, click on **Otto**.
2. Type **Support**.
3. Answer the questions Otto asks to get you routed to a live chat agent.

## Additional Information

- For information on removing users from your 8x8 Express account, see [Removing Users from 8x8 Express Account](/support/docs/removing-users-from-8x8-express-account).
- If you would like to completely cancel your 8x8 Express account, see [Cancelling an 8x8 Express Account](/support/docs/cancelling-an-8x8-express-account).