--- title: "Request a Company Name Change or Change of Ownership (UK)" slug: "request-a-company-name-change-or-change-of-ownership-uk" updated: 2026-10-20T17:24:56Z published: 2026-10-20T17:24:56Z canonical: "help.8x8.com/request-a-company-name-change-or-change-of-ownership-uk" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Request a Company Name Change or Change of Ownership (UK) > [!NOTE] > This article is for UK accounts > > Follow it if 8x8 invoices you in pounds sterling with VAT, from 8x8 Solutions or 8x8 UK Limited. If you are billed by any other 8x8 entity, see [Request a Company Name Change or Change of Ownership](/support/docs/request-a-company-or-legal-entity-name-change) instead. The UK process is different and the two are not interchangeable. If your company has been renamed or acquired, or your 8x8 service is moving to a different legal entity, your account, contract and invoices need to be updated to match. This is not a self-service change. You complete and sign 8x8's **Change Acknowledgement Form**, and 8x8 countersigns it. ## Applies To - Billing - UK accounts and all regions except the US - Company name changes - Acquisitions, mergers and change of ownership - Contract novation ## Which Change Do You Need? The answer turns on one thing — **your company registration number**. Both routes use the same form, but 8x8 handles them differently. | Your situation | What it is | | --- | --- | | New name, **same registration number** | **Name change.** The legal entity is unchanged, so your contract carries on as it is. | | **Different registration number**, or the service is moving to another company | **Contract novation.** The contract transfers from the old entity to the new one. | | Only your invoice postal address is changing | Neither — see [Update Your Billing or Invoice Address](/support/docs/update-your-billing-or-invoice-address). | | Only the person who receives invoices is changing | Neither — see [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email). | > [!NOTE] > Note: > > Not sure which applies? Open the case anyway and give both the old and the new registration numbers. Billing Support will confirm the route. ## What You Need Before You Start Sending everything with your first message avoids a round trip. - Your **Account ID**. See [Find Your Account ID and Billing Telephone Number](/support/docs/find-your-account-id-and-billing-telephone-number). - The **current registered name**, exactly as it appears on your invoice. - The **new legal name**, exactly as it should appear. - The **old and new company registration numbers**. - The **new tax ID number**, for example your VAT registration number. - The **new registered business address**. - The **date the change takes legal effect**. - The name and job title of the person authorised to sign for the new company. ## How to Request the Change 1. Open a case through your 8x8 support portal with these details: - **Case Category:** Billing - **Case Subcategory:** Account Information Change - **Severity:** 3 — Moderate Business Impact 2. Describe the change and include everything from the list above. 3. Billing Support confirms whether it is a name change or a novation and **sends you the Change Acknowledgement Form**. The form is not available to download — it is issued against your case. 4. Complete and sign the form, then **return it on the same case**. Do not send it by email; the full record must stay on the case for audit. 5. 8x8 countersigns the form internally. 6. Once both parties have signed, 8x8 updates your account and contract records and confirms on your case. > [!NOTE] > Important: > > If you buy 8x8 through a wholesale partner, your partner raises the case in the **Partner Xchange** portal rather than the customer support portal. ## What the Change Acknowledgement Form Asks For You tick one of three options — **name change only**, **billing or address change only**, or **entity change** — and complete the following. | Field | What to enter | | --- | --- | | Old / continuing name / entity | Your company as 8x8 currently holds it. | | New name / entity | The new legal name in full. | | New entity registration number | The company registration number of the new or renamed entity. | | New entity tax ID number | For example, your VAT registration number. | | New business address | The registered address of the new entity. | | New billing email address | Where invoices should be sent from now on. | | New primary admin contact | If the administrator is also changing. | | Effective date of change | The date the change takes legal effect. | ## Who Signs The form carries two signature blocks, each capturing a signature, printed name, job title and date. - **You** — for and on behalf of the new or renamed entity. - **8x8** — countersigned internally. You do not need to arrange this. The form records 8x8's consent to the change, so it is not complete until both signatures are in place. ## Your Contract and Your Invoices | Question | Answer | | --- | --- | | Does a name change affect my contract? | No. The legal entity is the same, so your agreement, term and renewal date carry on unchanged. See [View Your Contract, Renewal Dates and Buyout](/support/docs/view-your-contract-renewal-dates-and-buyout). | | Does a novation affect my contract? | Yes. Rights and obligations transfer from the old entity to the new one, which takes on the agreement as it stands, including its remaining term. | | Do my billing contacts or payment methods change? | Not automatically. A name change leaves them as they are. For a novation, give the new billing email address and admin contact on the form so they are updated at the same time. | | Do we need to redo our Direct Debit? | Only if the bank account is changing because the paying entity has changed. Set up the new payment method once the change is complete. See [Set Up and Manage Autopay and Payment Methods](/support/docs/set-up-and-manage-autopay-and-payment-methods). | ## If the Transferring Company Is Insolvent A contract cannot be novated out of a company that has been declared bankrupt or insolvent. In that situation the existing account is cancelled rather than transferred, and the new company would need to take out its own agreement with 8x8. Raise this on your case as early as you can so Billing Support can advise. ## If You Need Help Open a billing case with your Account ID and the details of the change. See [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support). ### Frequently Asked Questions (FAQs) #### *Q: Our company was acquired. Is that a name change or a novation?* ***A****: Compare the company registration numbers. A different registration number means a novation. The same registration number with only a new trading name is a name change.* #### *Q: Where do I download the Change Acknowledgement Form?* ***A****: You do not. Billing Support issues it to you on your case once they have reviewed your request and confirmed which type of change applies.* #### *Q: Can I email the signed form to my account manager?* ***A****: No. The signed form has to be returned within your billing case. 8x8 keeps the full record of the change on the case for audit, so a form sent by email cannot be processed.* #### *Q: Can we use the Ownership Consent Form instead?* ***A****: No. The Ownership Consent Form is used outside the UK. A UK change of ownership is a contract novation and needs the Change Acknowledgement Form countersigned by 8x8.* #### *Q: We buy 8x8 through a reseller. Who raises the request?* ***A****: Your wholesale partner raises it in the Partner Xchange portal. Contact them first rather than opening a case yourself.* #### *Q: Will our service be interrupted while the change is processed?* ***A****: No. Your service continues as normal throughout. The change updates your account, contract and invoice records only.* ## Additional Information **If you are not a UK account** - [Request a Company Name Change or Change of Ownership](/support/docs/request-a-company-or-legal-entity-name-change) **Related changes** - [Update Your Billing or Invoice Address](/support/docs/update-your-billing-or-invoice-address) - [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email) - [Set Up and Manage Autopay and Payment Methods](/support/docs/set-up-and-manage-autopay-and-payment-methods) **Your contract and your invoice** - [View Your Contract, Renewal Dates and Buyout](/support/docs/view-your-contract-renewal-dates-and-buyout) - [Understanding Your 8x8 Invoice (UK)](/support/docs/understanding-your-8x8-invoice-uk) - [Supplier Form Details for EMEA](/support/docs/supplier-form-details-for-emea) **Getting help** - [Find Your Account ID and Billing Telephone Number](/support/docs/find-your-account-id-and-billing-telephone-number) - [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support) - [Billing Portal Login Troubleshooting](/support/docs/billing-portal-login-troubleshooting)