--- title: "Request a Company Name Change or Change of Ownership (US)" slug: "request-a-company-or-legal-entity-name-change" updated: 2026-10-29T17:54:47Z published: 2026-10-29T17:54:47Z canonical: "help.8x8.com/request-a-company-or-legal-entity-name-change" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Request a Company Name Change or Change of Ownership (US) > [!NOTE] > UK accounts follow a different process > > If 8x8 invoices you in pounds sterling or euros, from **8x8 UK Limited**, a different process applies. The UK uses a Change Acknowledgement Form which 8x8 countersigns, and it is not interchangeable with the process below. See [Request a Company Name Change or Change of Ownership (UK)](/support/docs/request-a-company-name-change-or-change-of-ownership-uk). If your company has been renamed or acquired, or your 8x8 service is moving to a different legal entity, your account and invoices need to be updated to match. This is not a self-service change — 8x8 Billing Support makes it for you. ## Applies To - Billing - United States - Company name changes - Acquisitions, mergers and change of ownership ## Which Change Do You Need? The answer turns on one thing — **your company registration number**. The two routes use different paperwork, so start here. | Your situation | What you need | | --- | --- | | New name, **same registration number** | **Name change.** Follow [Company Name Change](/docs/request-a-company-or-legal-entity-name-change#name-change) below. | | **Different registration number**, or the service is moving to another company | **Change of ownership.** Follow [Change of Ownership](/docs/request-a-company-or-legal-entity-name-change#change-of-ownership) below. | | Only your invoice postal address is changing | Neither — see [Update Your Billing or Invoice Address](/support/docs/update-your-billing-or-invoice-address). | | Only the person who receives invoices is changing | Neither — see [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email). | > [!NOTE] > Note: > > Not sure which applies? Open the case anyway and give both the old and the new registration numbers. Billing Support will confirm the route. ## Company Name Change Use this where the legal entity is unchanged and only the name is different. ### What to have ready - Your **Account ID**. See [Find Your Account ID and Billing Telephone Number](/support/docs/find-your-account-id-and-billing-telephone-number). - The **current registered name**, exactly as it appears on your invoice. - The **new legal name**, exactly as it should appear. - The **date the name change took legal effect**. ### How to request it 1. Log in to the 8x8 Application Panel and select **My 8x8**. The Customer Billing Portal opens. 2. From the **Billing Support Center** menu, select **chatBOT / My Support Portal**. 3. Tell Otto, the 8x8 chat assistant, that you need to change your company name. 4. Follow the bot’s prompts. > [!NOTE] > Note: > > Sending everything listed above with your first message means the change can be processed without Billing Support coming back to you for more information. ### How long it takes A company name change takes **3 to 5 business days** from the point your billing case is opened with all the information listed above. ## Change of Ownership Use this where the business or the 8x8 system has been acquired, inherited or merged, and ownership and billing responsibility are moving to a different company. The transfer is documented with an **Ownership Consent Form**. This is a letter you draft on your own company letterhead — not a form 8x8 supplies. It must be physically signed by **both** the original owner and the new owner, and submitted on a support case. Full instructions, the requirements your letter must meet, and a downloadable example to work from are in [How to Transfer Account Ownership](/support/docs/how-to-transfer-account-ownership). Follow that article for this step rather than the steps above. > [!NOTE] > Important: > > Do not simply fill in the example and submit it. You must produce your own letter on your company's letterhead. ## Buying Through a Partner If you buy 8x8 through a wholesale partner, your partner raises the request in the **Partner Xchange** portal rather than you opening a case. Contact them first. ## Your Contract and Your Invoices | Question | Answer | | --- | --- | | Does a name change affect my contract? | No. The legal entity is the same, so your agreement, term and renewal date carry on unchanged. See [View Your Contract, Renewal Dates and Buyout](/support/docs/view-your-contract-renewal-dates-and-buyout). | | Does a change of ownership affect my contract? | Ownership of the account and responsibility for billing transfer to the new owner under the signed Ownership Consent Form. | | Do my billing contacts or payment methods change? | Not automatically. A name change leaves them as they are. For a change of ownership, tell Billing Support the new billing contact so it is updated at the same time. See [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email). | ## If You Need Help Open a billing case with your Account ID and the details of the change. See [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support). ### Frequently Asked Questions (FAQs) #### *Q: Our company was acquired. Is that a name change or a change of ownership?* ***A****: Compare the company registration numbers. A different registration number means a change of ownership. The same registration number with only a new trading name is a name change.* #### *Q: Does 8x8 sign the Ownership Consent Form?* ***A****: No. It is signed by the original owner and the new owner. You submit the signed letter to 8x8 on a support case.* #### *Q: Does 8x8 provide the Ownership Consent Form?* ***A****: 8x8 provides a downloadable example to work from, but the letter itself must be yours, on your company's letterhead. See How to Transfer Account Ownership.* #### *Q: I am a UK customer. Can I follow this article?* ***A****: No. UK accounts use 8x8's Change Acknowledgement Form, which 8x8 countersigns. See Request a Company Name Change or Change of Ownership (UK).* #### *Q: Will our service be interrupted while the change is processed?* ***A****: No. Your service continues as normal throughout. The change updates your account and invoice records only.* ## Additional Information **If you are a UK account** - [Request a Company Name Change or Change of Ownership (UK)](/support/docs/request-a-company-name-change-or-change-of-ownership-uk) **Related changes** - [How to Transfer Account Ownership](/support/docs/how-to-transfer-account-ownership) - [Update Your Billing or Invoice Address](/support/docs/update-your-billing-or-invoice-address) - [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email) - [Set Up and Manage Autopay and Payment Methods](/support/docs/set-up-and-manage-autopay-and-payment-methods) **Your contract and your bill** - [View Your Contract, Renewal Dates and Buyout](/support/docs/view-your-contract-renewal-dates-and-buyout) - [Understanding your 8x8 bill](/support/docs/understanding-your-8x8-bill-2026-rewrite) **Getting help** - [Find Your Account ID and Billing Telephone Number](/support/docs/find-your-account-id-and-billing-telephone-number) - [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support) - [Billing Portal Login Troubleshooting](/support/docs/billing-portal-login-troubleshooting)