---
title: "Reset or Recover Your 8x8 Work Username or Password"
slug: "reset-or-recover-your-8x8-work-username-or-password"
updated: 2026-05-17T17:40:14Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/reset-or-recover-your-8x8-work-username-or-password"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset or Recover Your 8x8 Work Username or Password

## Objective

Reset your 8x8 Work password. You can reset your 8x8 Work password or obtain your login username through any of the 8x8 Work apps. For added security, you may optionally set a security question requirement for password resets.

> [!NOTE]
> Note:
> 
> If the answer to the security question is forgotten, the profile will need to be disabled and a new profile needs to be created.

## Applies To

- 8x8 Work

## Procedure

#### Reset Password

1. Go to the [login page](https://apps.8x8.com).
2. If prompted, review the License Agreement and click **I Agree**.
3. Enter your **Username**.
4. Click **Continue**.
5. Click **Forgot?**
6. Enter your **Username**. (The default username is the email address associated with the User Profile. However, you may also be able to find your username by reviewing the extension welcome email sent when your profile was first created.)
7. Click **Send reset link**. An email will be sent to the email address associated with your username.
8. Look in your email for **8x8 Password Reset Request** from ***8x8 Customer Support***. (If you cannot find it, check your spam folder.) ![clipboard_e9b9cca7fa07e5f80b5af714ab855ab0e.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12770)
9. Follow the directions in the email and click the link to reset your password.
10. On the *8x8 Reset Password* window, answer your security question and click **Submit** to proceed. If you have not set a security question, proceed with entering a new password. ![clipboard_e95be917249622397c30dbca48d307b93.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12769)
11. Enter and confirm your new password. Your password must:
  - Contain **8-25 characters**
  - Include **both lower and uppercase letters**
  - Include **numbers**
  - Include at least 1 of these special characters: **~ @ # $ ^ * + – = | : ; ? < > &**
  - Have **no spaces**
  - Be different from your username
12. Click **Submit**. You will see a message confirming that your password has been successfully updated.

### Reset Username

1. Go to the [login page](https://apps.8x8.com).
2. If prompted, review the License Agreement and click **I Agree**.
3. Click **Forgot?**
4. Enter your **8x8 Work email address**.
5. Click **Find your username**. An email will be sent with your login username.
6. Return to [8x8 Work](https://login.8x8.com/) to log in and use the system.

## Additional Information

If you are having difficulty resetting your password, or if you cannot reset your password because you do not know you login *and* are not sure what email address is associated with your services, you will need to contact your system administrator for help. The system administrator can resend the Welcome email to you.