---
title: "Resetting Multi-Factor Authentication (MFA) in 8x8 X Series"
slug: "resetting-multi-factor-authentication-mfa-in-8x8-x-series"
updated: 2026-05-17T17:54:40Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/resetting-multi-factor-authentication-mfa-in-8x8-x-series"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

## Objective

Resetting users' multi-factor authentication (MFA) in 8x8 X Series.

## Applies To

- 8x8 X Series
- Login Security

## Procedure

In the event that a user is unable to access their second factor, an administrator can reset the user’s Multi-Factor Authorization (the phone number used to SMS authorization to).

1. In the Admin Console Users list, click on the **option menu** and choose **Reset user multi-factor authentication**.![clipboard_ee41f7e4d8ee0a81f6b5f876307eaf5cb.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18777?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D)
2. This can also be done for multiple users at once by checking multiple users and choosing **Reset users multi-factor authentication** from the **More** menu. ![clipboard_eeca639c173c6deaf66cc1040bb3dd3f9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18779?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D)