---
title: "Resubmit a Failed Port in 8x8 Admin Console"
slug: "resubmit-a-failed-port-in-8x8-admin-console"
updated: 2026-05-17T17:42:21Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/resubmit-a-failed-port-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resubmit a Failed Port in 8x8 Admin Console

## Objective

Resubmitting a porting request after it fails in Admin Console.

## Applies To

- Admin Console
- Number Porting

## Procedure

In the event you receive an **Account or PIN Rejection**, follow the [Account or PIN Rejection instructions](/support/docs/resubmit-a-failed-port-in-8x8-admin-console#account-or-pin-rejection-instructions). Otherwise, continue with the information below.

1. Log in to [Admin Console.](https://apps.8x8.com)
2. Select **Phone Numbers**.
3. Locate the phone number you are porting. ![clipboard_e1ce6d0afeea8329f81b9b76838d82e13.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6815)
4. Check the status of the port and make sure to take note of the reason for failure found by clicking the info button in Admin Console.

> [!NOTE]
> **Note:**
> 
> The Info button gives you instructions to reach the 8x8 Number Transfer team.
5. To the right of the number, select **More Options** (three dots) then select **Resubmit Porting Request**. **![clipboard_e4a3cd9697913701bb722a028741d485b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6818)**
6. All the information from the first request will be displayed. Make sure to update the information mentioned in step 4.

### Account or PIN Rejection

Sometimes carriers put PIN protection on their numbers. Contact your former provider to get the PIN then resubmit the request with the updated information. If you are unable to enter a PIN during the resubmission, add the PIN along with the numbers you wish to port to your existing porting case so that we can progress your number porting request.

1. Log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **My 8x8.**
3. Select Support.
4. **Select** the relevant **Case number**.
5. Post a comment with the correct Account/PIN information. You can also add attachments if needed. ![clipboard_e3ea6f7d7a69bd1bd88ab25f81ebc61e4.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6816)
6. Select **Share**.