---
title: "Retrieve Agent Call Recordings in 8x8 Contact Center"
slug: "retrieve-agent-call-recordings-in-8x8-contact-center"
updated: 2026-05-17T16:41:24Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/retrieve-agent-call-recordings-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieve Agent Call Recordings in 8x8 Contact Center

## Objective

Retrieve agent call recordings in 8x8 Agent Workspace.

## Applies To

- 8x8 Agent Workspace
- Call Recordings

## Procedure

1. Log in to **8x8 Agent Workspace** as a **Supervisor**.
2. Select **Menu** > **Monitoring**.
3. Select **Playback**.
4. Select **Add** **Filter** to specify the filtering parameters, such as agents, queues, or channels.
5. Select the desired recording for a waveform display.
6. Select **Play**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PlaybackWidget.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A11Z&se=2026-11-03T22%3A14%3A11Z&sr=c&sp=r&sig=RKSeGBPibmdhF5qpWxYkuLPeiG5roV5s%2FZmBzmlUz8Q%3D)

Mouse-driven waveform display requires HTML5-compliant browsers such as Chrome and Firefox.

## Additional Information

Supervisor's having supervisor access on queues will be able to run playback through Monitoring tab.