---
title: "Ring Group Caller ID Does Not Show Caller's Name"
slug: "ring-group-caller-id-does-not-show-caller-s-name"
updated: 2026-04-17T15:26:11Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/ring-group-caller-id-does-not-show-caller-s-name"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ring Group Caller ID Does Not Show Caller's Name

## Symptom

When receiving a call in a Ring Group, the incoming Caller ID only shows the caller's phone number. The caller's name does not display.

## Applies To

- Admin Console
- Ring Groups
- Call Queues
- Caller ID

## Resolution

1. Check the Ring Group Caller ID settings to ensure it is set to *Caller's Name and Caller's Number*.
2. If the setting is correct but the issue still occurs, create a case with 8x8 Technical Support.

## Cause

A backend setting is preventing Caller ID name from being passed.