---
title: "Ring Group or Auto Attendant Won't Forward to External Numbers"
slug: "ring-group-or-auto-attendant-won-t-forward-to-external-numbers"
updated: 2026-04-20T13:49:34Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/ring-group-or-auto-attendant-won-t-forward-to-external-numbers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ring Group or Auto Attendant Won't Forward to External Numbers

## Symptom

Ring Group or Auto Attendant won't forward to external numbers.

## Applies To

- Ring Groups
- Auto Attendants
- Admin Console

## Resolution

Check to see if a number is assigned to the Ring Group or Auto Attendant.

If no number is assigned, the system will use the Site's Main Number to make outbound calls. Make sure there is a Site Main Number or a Ring Group or Auto Attendant number set, otherwise, the system won't know where to call out from and it will fail.