---
title: "Run Call Log Reports in 8x8 Admin Console"
slug: "run-call-log-reports-in-8x8-admin-console"
updated: 2026-05-22T14:39:56Z
published: 2026-05-22T14:39:56Z
canonical: "help.8x8.com/run-call-log-reports-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Run Call Log Reports in 8x8 Admin Console

## Objective

Admins have access to detailed call log reports. You can run these reports at any time or schedule them on a regular basis. Scheduled reports will be sent to your designated email address.

## Applies To

- Call Log Reports
- Admin Console

## Procedure

1. Log in to Admin Console.
2. Select your **User Profile** icon in the top right corner of the page.
3. Select **Billing call log** from the drop-down menu. This will bring you to the main dashboard, where you can view or edit call log reports.
4. From the 8x8 Analytics menu, select **Call Summary**.
5. Select **New**.
6. Choose to create your report from a **Template** or a **Blank** document and click **Select**. A blank document allows you to manually set the fields in your report.
7. To create a report from a template, select an existing template and click **Create**. You can view previews of your selected report templates on the right side of the *Create New Report* window. Starting a blank report will take you directly to the New Report Screen.
8. Select **Date Range** to determine the period of time you want your report to cover. Select your starting and ending dates from the provided calendars. If you want the information below within the report, select the necessary **Granularity.**
9. Click **Save** to confirm your dates.
10. Select **Metrics**.
11. Click **Add** to include new fields in your report. Click the **X** to the right of each field to remove fields from your report. These are the headings by which your data is sorted in the *Report Preview* screen.
12. Click **Save**.
13. **When you are done setting up your report template, you can:**
  - Preview your report.
  - Export your report in Excel format.
  - Schedule your report.​

**Additional Information:**

8x8's "Call Log Report" (Call Detail Record) focuses on detailed historical data for individual calls, while the "[Analytics for 8x8 Work](/support/docs/enable-extensions-for-analytics-for-8x8-work)" dashboard provides a real-time view of ongoing call activity and includes more advanced features, such as dashboards, search, and call journey insights.

****Question:** What if I don't have access to the Billing Tab or can't see the Billing Call Log?**

**Answer:** You may not have the right permissions to view this report.There are a few options:

1. You can have your system administrator provide you with access to the Billing Tab. [See Unable to Access Billing Tab.](/support/docs/unable-to-access-billing-tabs-in-8x8-support-portal)
2. 8x8's "Call Log Report" (Call Detail Record) focuses on detailed historical data for individual calls, while the "[Analytics for 8x8 Work](/support/docs/enable-extensions-for-analytics-for-8x8-work)" dashboard provides a real-time view of ongoing call activity and includes more advanced features, such as dashboards, search, and call journey insights. If you don't need billing-specific data, this is a good alternative.

****Question**: How to generate a call cost report for 8x8 Work?**

**Answer**: 8x8 has a usage report, but it doesn't return the cost per call, as that depends on your contractual agreement. Please contact your Account Manager for contractual agreements.