---
title: "Run the Network Utility Tool through 8x8 Work for Desktop"
slug: "run-the-network-utility-tool-through-8x8-work-for-desktop"
updated: 2026-05-17T16:48:58Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/run-the-network-utility-tool-through-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Run the Network Utility Tool through 8x8 Work for Desktop

## Objective

Run the Network Utility Tool through 8x8 Work for Desktop.

## Applies To

- 8x8 Work for Desktop
- Network Utility Tool

## Procedure

Before activating the Network Utility Tool, first you need to obtain an activation key, then you need to disconnect any active VPN connection.

1. From the **8x8 Work for Desktop** login screen, trigger the main menu:
  - Windows: Press the **Alt** key to open the main menu.
  - Mac: The main menu displays by default.
2. On the **Help** menu, click **Help > Network Utility Tool** to activate the utility. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18179?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A43Z&se=2026-11-03T22%3A13%3A43Z&sr=c&sp=r&sig=HONKZ8tbHaKyTtsPE9zfnNe%2Bg1aUDy3qo%2BXMi3pBDgA%3D)

## Activate the Network Utility Tool

1. In the **Network Utility Tool** screen, enter the following data:
  - **Activation Key**: Enter the activation key provided by the 8x8 engineers.
  - **Company**: Enter your company name. Avoid using spaces or underscores.
  - **Site Identifier**: (Optional) If you use the same activation key and company name at different locations, use the **Site Identifier** field to differentiate the results based on the details you send.
2. Click **Verify.** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18182?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A43Z&se=2026-11-03T22%3A13%3A43Z&sr=c&sp=r&sig=HONKZ8tbHaKyTtsPE9zfnNe%2Bg1aUDy3qo%2BXMi3pBDgA%3D)
3. Click **Start test** to run the test. The test will take about 20-30 minutes to run. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18180?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A43Z&se=2026-11-03T22%3A13%3A43Z&sr=c&sp=r&sig=HONKZ8tbHaKyTtsPE9zfnNe%2Bg1aUDy3qo%2BXMi3pBDgA%3D)
4. When the test is completed, the logs are automatically downloaded to the 8x8 team.
5. Optional: You can manually download these logs, by clicking **Download Log File** and save it on your computer. Now you can see the results of the test anytime. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18178?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A43Z&se=2026-11-03T22%3A13%3A43Z&sr=c&sp=r&sig=HONKZ8tbHaKyTtsPE9zfnNe%2Bg1aUDy3qo%2BXMi3pBDgA%3D)

Now you can see the results of the test anytime.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18181?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A43Z&se=2026-11-03T22%3A13%3A43Z&sr=c&sp=r&sig=HONKZ8tbHaKyTtsPE9zfnNe%2Bg1aUDy3qo%2BXMi3pBDgA%3D)